Allow Camera Audio
To allow a Monitoring Center operator to utilize camera audio during Video Verification, follow these steps:
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Log into Dealer Admin (dealer.securecomwireless.com).
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Navigate to Location Information.
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Select the XV Gateway associated with the location to access Settings.
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In Options, locate Allow Camera Audio. Toggle it ON.
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Select Save.
Add 2-Way Audio Devices
For 2-Way Audio to function, at least one ONVIF compliant IP-based audio device and one XV Camera should be added to the XV Gateway. To add the necessary devices for 2-Way Audio, complete the following:
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Log into Dealer Admin (dealer.securecomwireless.com).
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Navigate to Location Information.
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Select + Devices to XV Gateway.
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Add any cameras or audio devices needed for 2-Way Audio. To learn more about how to add and edit devices on an XV Gateway, visit Add and Edit Devices.
Note: Cameras should be added as both a Camera and an Audio Device for 2-Way Audio to function properly. Failure to add a camera as an Audio Device results in no incoming audio.
Assign an Audio Device to a Camera
To assign an audio device to a camera, follow these steps:
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Log into Dealer Admin (dealer.securecomwireless.com).
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Navigate to Location Information.
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Select the XV camera to access Camera Settings.
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In Options, locate Available for Monitoring Center Video Verification and confirm it is toggled ON.
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Select the box directly underneath. A drop-down will open, listing all available audio devices.
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Select the devices you want to associate to the camera.
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Select Test Audio to confirm the appropriate devices have been selected. An audio message will play through all speakers associated to the camera, stating: “This is a test of an audio device. If you can hear this message, you are being audio and video recorded. This is a test of an audio device.”
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Select Save.