Security Command
Security Command
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Configure Video Verification

Note: Video Verification does not postpone or interfere with communication with the monitoring center. Additionally, Video Verification feeds are only viewable by authorized personnel and automatically expire after a designated time period.

Security Command supports video verification, which allows central station operators to view live or recorded video from location cameras only in the event of an emergency. This feature helps central station operators make faster, better-informed decisions when determining whether to deploy emergency personnel to a location group.

Set Up Video Verification

To set up Video Verification, configure global settings on the Company page, then configure location settings in Location Information.

Step 1: Configure Company Settings

To configure global Video Verification settings, complete the following steps.

  1. In the menu, go to Settings > Company and open the Monitoring Center Video Verification tab.

  2. Select Allow Monitoring Center Video Verification.

  3. Enter a number of minutes in Time Window. The default is 30 minutes.

  4. In Video URL Auth Type, select one of the following options:

    • Require personnel login: Requires the operator to log in to SecureCom servers.

    • Use Secure ID: Allows the operator to access video with a URL and does not require them to log in.

  5. If using Secure ID, select Generate SecureID to generate a secure ID for authorization.

  6. If necessary, enter a name for the authorization type.

  7. Select Save.

Step 2: Configure Location Settings

To configure Video Verification for a location, complete the following steps.

  1. Go to Location Groups.

  2. Select the location name.

  3. At the top of Location Information, select Edit.

  4. In Video, select the types of cameras or NVRs that you want to enable on the location.

  5. Select Monitoring Center Video Verification.

  6. Select Save.

Exclude a Camera from Video Verification

To exclude a camera from central station Video Verification, complete the following steps:

  1. Go to Location Groups.

  2. Select the location name.

  3. In Video, select the camera that you want to edit.

  4. Select Edit.

  5. Turn off Allow Monitoring Center Video Verification.

  6. Select Save.