Security Command
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Add a Virtual Keypad App User

Adding an app user to an X1 location automatically adds them as a user in Virtual Keypad.

  1. Go to Location Groups.

  2. Select the location group’s name.

  3. In the App Users section, select the Add icon.

  4. For a user that doesn’t have a Virtual Keypad account, select New. For a user that already has an account, select Existing.

  5. For a new user, enter their email address. For an existing user, start typing to search for their email and select it from the list.

  6. Set the user’s authority level to either Administrator to manage multiple locations or Standard to manage a single location.

  7. For a new user, enter their first and last name. If you don’t want to generate a random password for the user, clear Create Random Password then manually enter one.

  8. If you want to email the user video clips, select Email Video Clips.

  9. Select locations and permissions for the user.

  10. Select Save.

Note: If you receive a message that says the email is already in use, the user already has a Virtual Keypad account. Select Existing below the user’s email address.